Terms & Conditions

1. Acceptance of Terms

By accessing or using the labsyMedicare platform (the "Platform"), including our website and mobile application, you agree to be bound by these Terms & Conditions ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

These Terms apply to all users, including customers, registered agents, and visitors.

2. Description of Services

labsyMedicare provides a technology platform that connects customers with certified diagnostic agents for home-based medical sample collection and laboratory testing services in West Bengal, India. Our services include:

Home sample collection by certified agents
Coordination with accredited partner laboratories
Digital delivery of lab reports
Appointment booking and management

We are a service intermediary. We do not directly provide medical diagnosis or treatment advice.

3. User Accounts & Registration

You must be at least 18 years old to create an account (or have parental consent if 13–17)
You must provide accurate, current, and complete information during registration
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized access to your account
We reserve the right to suspend or terminate accounts that violate these Terms
One person may not maintain multiple accounts

4. Booking, Payment & Cancellation

All bookings must be made through the official labsyMedicare platform
Payment is due at the time of booking unless otherwise specified
Prices displayed are inclusive of all applicable taxes unless stated otherwise
Cancellations and refunds are governed by our Refund Policy
We reserve the right to modify pricing with 7 days' advance notice
Fraudulent payments or chargebacks will result in account suspension and legal action

5. User Obligations

As a user of our platform, you agree to:

Provide a safe and accessible environment for the agent during sample collection
Ensure a responsible adult (18+) is present at the time of the appointment
Provide accurate address, contact information, and medical instructions
Not misuse, abuse, or harass any agent or labsyMedicare staff
Not use the platform for any unlawful purpose
Not attempt to reverse-engineer, hack, or compromise platform security
Not book services on behalf of others without their knowledge and consent

6. Medical Disclaimer

Important: labsyMedicare is a diagnostic facilitation service and does NOT provide medical advice, diagnosis, or treatment.

Lab results should be interpreted by a qualified medical professional
Do not make healthcare decisions based solely on platform communications
In a medical emergency, contact emergency services (112) immediately
The accuracy of test results depends on the accredited laboratory; we are not liable for laboratory errors

7. Agent Standards & Conduct

All labsyMedicare agents must:

Be certified and trained in sample collection procedures
Carry valid ID and labsyMedicare credentials at all times
Follow all medical safety and hygiene protocols
Treat customers with respect and professionalism

To report agent misconduct, contact us at support@labsymedicare.com.

8. Intellectual Property

All content on the labsyMedicare platform — including logos, text, graphics, software, and design — is the exclusive property of labsyMedicare and is protected under applicable intellectual property laws.

You may not copy, reproduce, or distribute our content without written permission
Unauthorized use of our trademarks is strictly prohibited
User-submitted content (such as reviews) grants us a non-exclusive license to display it on our platform

9. Limitation of Liability

To the maximum extent permitted by applicable law, labsyMedicare shall not be liable for:

Any indirect, incidental, or consequential damages arising from use of our services
Errors or delays by partner laboratories in processing or delivering results
Decisions made based on lab results without professional medical consultation
Service interruptions due to technical failures, natural disasters, or force majeure events

Our maximum liability to any customer for any claim shall not exceed the amount paid for the specific service in question.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

We encourage amicable resolution of disputes. Before pursuing legal action, please contact our support team at legal@labsymedicare.com.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new Terms. We will notify users of significant changes via email or in-app notification.

📞 Legal Contact

labsyMedicare Legal Team
Email: legal@labsymedicare.com
Address: Kolkata, West Bengal, India
Phone: +91 9378496907

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